Writing Good Bug Reports

[bigsam]

It's not just for software!
In the software development world, developer time is limited. Having to slog through a badly written bug report takes time and energy many aren't willing to spend. A good bug report, on the other hand, makes seeing what's wrong easy for the developer. This greatly increases the odds of getting the bug fixed. Unfortunately, even the best written bug reports may not result in a fix. The developers, or their managers, may feel their time is better spent elsewhere. The bug might also be a design trade-off. Still, it's better to have the odds in your favor than not.
When many computer users think of bug reports, they think of reporting software flaws. While this one use for bug reports, it is not the only one. Even if you are never involved at all in software development, knowing (and using!) the elements of good bug reporting can help you throughout life, not just with a computer. A good bug report can mean the difference between the problem being solved quickly and a time consuming, expensive, frustrating experience.

[psychics]

What are some other situations that a good bug report is needed, you ask? Tech support is one: Phone support is one of the hardest types of tech support to do. As many phone techs have quotas to meet, being able to make a good bug report can mean the difference between getting your problem fixed and a "We don't support that." because the phone tech has had to waste so much time trying to figuring out what the problem actually is.

[hichaminfo]

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